Recognition for one of the team

Did one of our team do a fantastic job, provide you with first-rate service and leave a positive lasting impression? We would love hear from you!

If you would like to provide feedback to a member of our team or thank someone in particular for going above and beyond to support you, get in touch with our Customer Service Team and we will make sure that they are recognised.

Call us on 0800 072 0808 (Mon – Fri, 8am – 6pm)

Have an issue or want to make a complaint?

We’re committed to providing you with a first-class service to deliver the best music licensing experience possible. However, we know that from time to time, despite our best efforts, things can sometimes go wrong.

We appreciate that there may be situations where we haven’t met your expectations or where you feel that we haven’t complied with our  Code of Conduct.

So, if you would like to contact us in relation to any of the areas below, we’d love to hear from you:

  • You have a problem with your licence
  • You’d like to give us feedback about the service you’ve received
  • You need to talk to us about any aspect of our work

If you’re unhappy about any part of our work, you can get in touch with our Customer Service Team, and we’ll do our best to help.

Call us on 0800 072 0808 (Mon – Fri, 8am – 6pm)

Formal Complaints

If you want to make a formal complaint, you can find details of our complaints procedure in our Code of Conduct.

Complaints should be emailed to us at, or you can write to:

Customer Services Manager
Mercury Place,
St. George Street,
LE1 1QG.