Please note that our opening hours are 8am-6pm (Monday to Friday).
PPL PRS Ltd fully appreciates the continuing pressures affecting many businesses across the UK as a result of the COVID-19 pandemic.
We wish to reassure customers of TheMusicLicence that we have introduced a number of measures to support them during these unprecedented times. These include:
- Not charging customers for their music usage during the period they are closed (temporarily or permanently) due to COVID-19, this includes any subsequent regional restrictions imposed;
- Changes to our payment policies to introduce further flexibility, for customers during this difficult period; and
- Temporary suspension of late payment surcharges.
More detail on these temporary measures is set out in the FAQs below. To discuss your options including extending your Direct Debit please call us on 0800 0720 808. If you have any queries about the effect of COVID-19 on TheMusicLicence that are not answered below, you can of course still contact us via telephone on 0800 0720 808 or by using our online form, which can be found here.
Please be assured that we are continuing to work hard to answer all your questions as quickly as possible. Due to the volume of customer contact we are currently receiving, we would ask for your patience and understanding should you experience a delay in our response time.
We would also like to thank all those customers who are continuing to take out and pay for TheMusicLicence for their businesses. The royalties you pay are a vital source of income for performers, songwriters and other music creators. Many of them are self-employed, sole traders or small businesses who – through the cancellation of live events, closure of music retailers and disruption to recording activities – are also being adversely impacted in these difficult times.
Information regarding second and subsequent closures
Yes. We will automatically be applying a credit to your account for the time your business was closed, according to government guidance for your sector and region of the UK.
This credit will be applied at your next Review. You do not need to contact us until you receive your Review documentation from us. At that point, if you have been closed for a different period of time, please contact us on 0800 0720 808 and we will be able to adjust your credit accordingly.
In the meantime, your Review date, and therefore your licence year remains unchanged, and you are still licensed to play music.
The pro-rata credit will be applied based on government closure guidelines for your business sector. The actual value will depend on the tariff charges applied to on your account and how long you were closed for. Full details will be included in the information you receive at your Review.
We will automatically be applying a credit to your account for the time your business was closed, according to government guidance for your sector.
As your review was due whilst you were closed, part of this credit will be added to the previous year music usage, and part of the credit to your current year’s music usage. This is to ensure that it accurately reflects the period when you were closed. Your balance on your future invoice will therefore reflect the credit for both periods.
We are working hard to process the Reviews for our customers. However, due to the volume of work involved there may be a delay in our processing. You do not need to contact us yet; we will be in touch with your Review documentation as soon as possible
The pro-rata credits will be applied based on government advised closure dates for different sectors. If your sector is yet to re-open, do not worry, we will be deferring your Review until after your sector is advised it can open by government. We will then apply the relevant pro rata credit to your invoice for the coming year. You do not need to contact us until you receive your Review documentation.
We appreciate that the way businesses use music may change as a result of COVID-19, and so at your Review we would like to talk to you about how continuing to use music could help to get your business back to its best.
If there are then any changes to your music usage, we will be able to address this at your Review and ensure your invoice reflects how you are planning on using music going forwards.
You do not need to contact us until you receive you Review documentation.
Yes. If your business has been unable to open, or play music due to the COVID-19 pandemic, we will apply a credit to your account for any time you are not using music within your business.
When you receive your Review documentation, if the dates used do not correctly reflect your music usage, please contact us on 0800 0720 808. We will work with you to identify any periods you were unable to open, or play music due to the pandemic, and adjust your accordingly. This will ensure that you are only charged for the periods you were able to play music.
In the meantime, your Review date, and therefore your licence year remains unchanged, and you are still licensed to play music should you be able to.
If your business is unable to open, or play music due to the COVID-19 pandemic, we will apply a credit to your account for any time you are not using music within your business. This will ensure that once you are able to re-open you can start to play music again immediately, and not have to worry about contacting us to obtain a licence.
One of our Account Managers will be in contact with you in the near future to discuss the way forward for your account with us.
We already have a range of different options available to customers based on your circumstances, including the introduction of a payment plan suited to your needs.
In response to the current situation, we have extended the number of payments that can be agreed in a plan, to help businesses spread the cost more easily. If you are facing difficulties paying for TheMusicLicence, please contact us on 0800 0720 808 to discuss how we can help.
If you have recently taken out TheMusicLicence, this will remain in place for your business, subject to our standard terms and conditions. We can offer a range of different payment options based on your circumstances; please contact us on 0800 0720 808 to discuss how we can help. If your business is currently closed as a result of following the Government’s guidance on COVID-19, we will also discuss the impact of COVID-19 on your music usage and how we will take this into account.
We are sorry to hear that your business is closing due to the impact of COVID-19. Please contact us to discuss if you are eligible for a pro rata refund of the unexpired period of your licence from the date that your business permanently closed. Please be aware, this is only offered on a temporary basis during this period for businesses closing permanently due to COVID-19. Our standard Cancellation Policy will be applicable once the government roadmap allows your sector to fully open.
From Thursday, 19 March 2020 and until further notice, we have suspended the surcharge that is applied for late payment under various PPL tariffs, meaning that surcharges will not be applied to invoices that become overdue with effect from this date.
Further details of the required licences for customers to provide fitness or dance classes online can be found here.
We understand that some businesses have been unable to re-open in line with the government dates, for various reasons. Therefore, when you receive your Review documentation, if the dates used do not reflect your business’ closure dates, please contact us on 0800 0720 808 and we will be able to adjust your credit accordingly to ensure that you are only charged for when you are playing music.
We understand that for some businesses, the government guidance does not accurately reflect when you have been closed and have been able to be open. Therefore, when you receive your Review documentation, if the dates used do not reflect your business’ closure dates, please contact us on 0800 0720 808 and we will be able to adjust your credit accordingly to ensure that you are only charged for when you are playing music.