Privacy Policy

PPL PRS Ltd takes your privacy very seriously. This privacy policy (“Privacy Policy“) sets out the basis on which any personal data we collect from you, or that you provide to us, which includes, but is not limited to, your name, address, email address and phone number, financial and credit card information (“Personal Data“) will be processed.  By visiting this website (the “Website“) you accept and consent to the practices outlined in this Privacy Policy.

Specific services offered on this Website or accessible via this Website may have additional terms and conditions applicable to them, details of which will be provided on the relevant page(s) of this Website or when accessing the relevant services. 

If you have a music licence or have any other form of contractual relationship with us, the terms and conditions of your licence or other contract may also be relevant to matters such as your use of this Website, communications to/from us and how your information (including any Personal Data) may be used.

For the purposes of the Data Protection Act 2018, the General Data Protection Regulations 2016 and any and all other applicable laws and regulations relating to the processing of personal data and privacy (the “Data Protection Legislation”) the data controller is PPL PRS Ltd with its registered office at Mercury Place, St. George Street, Leicester, LE1 1QG. 

For further queries regarding data protection, please contact the Legal Department using the details in the Contact Us section.

For the purposes of the Data Protection Legislation, the data controller is PPL PRS Ltd with its registered office at Mercury Place, St. George Street, Leicester, LE1 1QG.

How we collect Personal Data about you

We collect Personal Data from visitors to this Website which includes Personal Data you provide when you create an online account to use our web based system, submit application forms, apply to request or take out a music licence, pay an invoice online, enter a competition or survey and when you report a problem with the Website.

With regard to each of your visits to the Website we may automatically collect technical information, including the Internet Protocol (‘IP’) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

We also obtain information directly from you, such as when you fill out hard copy application forms and from monitoring or recording calls. We record or monitor phone calls with you for training and to ensure and improve quality of service delivery, to ensure safety of our staff and customers and to resolve queries or issues.

Personal Data we receive from other sources

We may receive information about you if you use any of the other websites we operate. We also work closely with selected third parties (including, for example, business partners and sub-contractors in technical, payment and delivery services) and may receive Personal Data about you from them.

The types of personal information we collect

We use a variety of personal information depending on the type of licence we provide to you. For all licences, we will need to use your name, address, date of birth, contact details including email address and information to allow us to check your identity.

Use of information

We will use your Personal Data in the manner set out in the section below headed “Disclosure of Personal Data” and to:

  • carry out our obligations arising from any contracts entered into between you and us including any outstanding obligations we may have following termination of any contract we may have had with you;
  • provide and personalise our services to you;
  • in order to enforce our terms of use or investigate, prevent or take action regarding illegal or improper activities, suspected fraud, any actual or suspected violation of our terms of use and/or licence agreements; or to protect the rights, property, or safety of PPL PRS Ltd, our licensees, or others;
  • notify you about changes to our service or improvements to our website;
  • deal with your enquiries and requests;
  • administer orders and accounts relating to your licence agreement;
  • administer your licensee records;
  • disclose information in aggregate (so that no individuals are identified) for marketing, research and strategic development purposes;
  • analyse usage patterns of the Website in order to determine which areas users find most valuable to them and to evaluate ways to improve the Website.

Our legal basis for processing your information

We only use your personal information where that is permitted by the Data Protection Legislation. We only use personal information where:

  1. we have your consent (if consent is needed);
  2. we need to use the information to comply with our legal obligations;
  3. we need to use the information to perform a contract with you; and/or
  4. we need to process your information for a legitimate business purpose where there is no disadvantage to you. This can include where it is in our interests to contact you about your use of music, market to you, or collaborate with others to improve our services.

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and your objection should be sent to the address detailed in the section below headed “Contact us”. Please bear in mind that if you object this may affect our ability to carry out the tasks set out above for your benefit.

Disclosure of information

We may share your Personal Data with our parent companies, PRS for Music Limited (“PRS“) and/or Phonographic Performance Limited (“PPL“), as appropriate. Please see the separate privacy policies of PRS for Music and PPL which apply to their use of such Personal Data.

We may also share your Personal Data with selected third parties including business partners and sub-contractors for the performance of any contract we enter into with them or you, including:

  • Suppliers we engage to process data on our behalf in connection with the potential uses of Personal Data set out in the section above headed “The purpose of processing information” in which case such supplier will only process Personal Data according to the instructions we give them.
  • Relevant third parties such as government bodies or law enforcement agencies, where we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or with relevant third parties where PPL PRS Ltd believes it reasonable necessary in order to enforce our terms of use or investigate, prevent or take action regarding illegal or improper activities, suspected fraud, any actual or suspected violation of our terms of use and/or licence agreements; or to protect the rights, property, or safety of PPL PRS Ltd, our licensees, or others.
  • Future owners of our business, in which case Personal Data held by PPL PRS Ltd about its customers will be one of the transferred assets.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Use of cookies

Our website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website. For more details on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Registered users

We ask that you do not share user names, passwords or any other secure access information with anyone – you are responsible for keeping this information confidential and secure. You must notify us in the event that such information is revealed to, or accessed by, anyone else or where you become aware of a breach of confidentiality or any unauthorised use of this website.

Other Websites

Our website may contain links to other websites which are outside our control and are not covered by this policy. We encourage you to read the privacy policies on the other websites you visit.

How long we keep your personal information for

We will never retain your personal information for any longer than is necessary for the purposes we need to use it for, but how long we keep your personal information for depends on the services we provide to you.

We will not use your personal information for marketing purposes after you have withdrawn your consent for such purpose.

Your rights

You have a right to access the personal information held about you by submitting a “Subject Access Request“. To make a Subject Access Request you will need to put the request in writing, and send it to the address set out below.

Where you have consented to our processing of your information for a specific purpose you have the right to withdraw that consent at any time by contacting us using the details contained in the section below headed “Contact us” or by following the unsubscribe link in any email which we may send to you.

You have the right to contact us to request that we rectify or erase any information that we hold about you or, in certain circumstances, to ask that we restrict the manner in which we process your information. Please note, in accordance with the Data Protection Legislation, we may be unable to erase your information in certain circumstances such as where it is still required for the purpose for which you provided it to us, if we have a legal obligation to retain it or if we have an overriding legitimate ground to continue processing your information.

You have the right to complain to the Information Commissioner’s Office if you believe that we have breached our obligations under the Data Protection Legislation or you are otherwise concerned about the way in which your Personal Data is handled. Please visit for further information.

How your Personal Data is stored and transferred

The Personal Data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the administration of a contract between us, the processing of your payment details and the provision of support services.  Any such transfers of your Personal Data will take place in compliance with relevant data protection laws and on the basis of appropriate and suitable safeguards. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy. If you would like further information about the way in which we transfer your Personal Data, including requesting a copy of the appropriate safeguards that have been put in place, please submit a request in writing using the contact us details below.

Unfortunately, the transmission of Personal Data via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our site; any transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to try to prevent unauthorised access.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with English and Welsh law and, in particular, the Data Protection Legislation and any other applicable privacy regulations (as amended, consolidated or re-enacted from time to time).

Changes to this Privacy Policy

Any changes we make to this Privacy Policy will be posted on this page. Please check to see if any updates or changes have been made.

Contact us

Please send any questions on this Privacy Policy to the following address:

Legal Department
Mercury Place
St. George Street
Leicester LE1 1QG

Or by email to (please include the words “Data Protection” in the subject line of the email).