Contact us

Find out how to get in touch with the PPL PRS Customer Service Team if you have a question or for information about your account.

Have a question?

Our help section has the answers to many of our frequently asked questions (FAQs).

Pay your invoice

If you've already been sent an invoice, you can pay quickly and securely online.

Working for PPL PRS

We are a new team of like-minded individuals working together, united for music.

How can we help?

Please complete the form and a member of our Customer Service Team will contact you.

You can contact us regarding one of the below topics:

Invoice & Payment Queries

Issues making a payment or invoice queries including explanation or change of usage.

Licence Renewal

Speak to us regarding your licence renewal or an explanation regarding your licensing needs.

Other Queries

Contact us for a change of details or to request a copy of your invoice (‘Document Request’).

Alternatively, you can call our Customer Services Team on:

0800 072 0808 

(8am-6pm, Monday-Friday)

Please be aware we are closed during public Bank Holidays

Contact Information:

Mercury Place
St. George’s Street

Get in touch

Useful links...

Get a Quote

Ready to play music? Set up a new music licence for your business or organisation.

Report a Premises​

Do you think there might be a premises playing music without TheMusicLicence

Are you a music creator?

We collect royalties on behalf of our parent companies, PPL and PRS for Music.

Ready to play music? Set up a new music licence for your business or organisation.

Call us on 0116 290 0525

(8am – 6pm, Monday to Friday)

Alternatively you can complete the online form and an adviser will call you back soon.