Support and Recognition
We love what we do, and it means a lot when others notice too. From award wins to official accreditations and valued customers, it is important to celebrate the commitment, passion, and care our band members put in every day. Here’s a look at some of the successes we are honoured to have achieved over the last few years…
Charities
Music connects us, and so does our dedication to the community. We proudly support local charities that use the arts and community spirit to enrich lives. Our partnerships with organisations like Pedestrian, Soft Touch Arts, and the Leicester Hospitals Charity drive positive change and reflect our core values.
- Stomp Round Leicester – Stomp Round Leicester was a campaign ran by Leicestershire & Rutland hospice and charity, LOROS. To celebrate 40 years of LOROS, over 100 elephants stomped their way into Leicester city centre. We were honoured to sponsor one of the elephants, Daft Elephant painted by Daft-apeth aka Sergio Pizzorno.
- Soft Touch Arts – Soft Touch is a Leicester based charity, helping young people to overcome challenges in their lives since 1986. In 2023 we supported their interactive and multi-sensory exhibition, Punk: Rage & Revolution which was a celebration of such an influential part of UK history.
- Pedestrian – We have proudly been working with Pedestrian for a number of years. We are consistently inspired by their work with children and young people in Leicester, using arts, creativity and music to enrich their lives through a variety of workshops and programmes. In 2023, Pedestrian won the Charity and Business Partnership Award, for their partnership with us, at the Voluntary Action Leicester (VAL) Awards.
- LAMP
- Leicester Hospitals Charity – In 2024, our Managing Director, Grey Aiello, took part in the Boss Break-Out fundraiser hosted by Leicester Hospitals Charity. Greg, along with Leicester based bosses put their business connections to the test and were only released when the collective fundraising goal was met. By the end of the event, almost £24,000 was raised support the purchase of ‘SmileyScopes’ into Leicester Children’s Hospital.
- Voluntary Action LeicesterShire
Awards
Here are some of the awards, nominations, and accreditations we’ve been honoured to receive so far:
Winners:
UK Contact Centre Forum Awards 2024:
- Head of Contact Centre / Director of the Year – Greg Aiello
- Customer Experience Team of the Year – Commercial Leadership Team
UK National Contact Centre Awards 2023:
- Change Maker – Simon White
Nachural Entrepreneurship Awards 2023:
- Excellence in Diversity & Inclusion
Finalists & Shortlisted
UK Contact Centre Forum Awards 2024:
- Complaints Management Team of the Year – Customer Experience Team
- Support Team of the Year – Marketing & PR Team
- Manager of the Year – Patricia Hetherington-Lee
- Industry Newcomer of the Year – Claudia Jeronimo
UK National Contact Centre Awards 2023:
- Change & Innovation Team (Small Business) – Operational Excellence Team
- Leadership Team of the Year (Small Business) – Commercial Leadership Team
- Complaints Team of the Year – Complaints & Escalations Team
- Rising Star Team Manager of the Year – Marcel Thomas
- Enforcement Team of Year – Collections Team
Our band members and their teams work so hard every day, and these awards recognise just some of their achievements. We are honoured to have won and been shortlisted for these awards, from proof of outstanding customer service to highlighting some of our individual band members, these nominations keep us motivated and inspired to continue to improve.
Winners
East Midlands Chamber of Commerce Enterprising Women Awards 2025:
- Female Employee of the Year – Alexandra Carr
East Midlands Chamber of Commerce Enterprising Women Awards 2023:
- Team of the Year – Collections team
Voluntary Action Leicester Awards 2023:
- Charity and Business Partnership Award
Niche Awards Businesswoman of the Year 2020:
- Businesswoman of the Year – Andrea Gray
Finalists & Shortlisted
The Women’s Awards East Midlands:
- Outstanding Woman in Art, Media & Music – Bethany Grundy
Accreditations
In June 2025, our Collections Team was awarded a CICMQ ‘Distinction’ accreditation by the Chartered Institute of Credit Management. They scored highly across the programme’s six categories, which include Credit Policy, Customer Service, Personal and Professional Development, Performance Monitoring and KPIs, Compliance, Stakeholder Management, Credit Roadmap, and Innovation and Change.
Trusted by
All sorts of businesses have music licences, from huge supermarket chains to local family-run shops. Here are some household names you may be familiar with that hold TheMusicLicence…
Reviews
We take feedback very seriously, and we always appreciate hearing what our customers have to say, whether that’s shouting out a great experience they had, or expressing ways we could grow as a team.
Proud to work with
Sofology
“We’re really committed to the experience we give our customers in stores, making it feel like you’re at home on a sofa you love, and the music is a really big part of how we create that ‘at home’ feeling.”
Rochine Metcalfe
Senior Store Experience Manager
The Workplace Depot
“I feel like it would definitely be a whole different atmosphere at work if there wasn’t any music because obviously it’s just a lot quieter, it just doesn’t feel right.”
Mikey Dahdah
Warehouse Operative
New World Trading Co.
“Music keeps people here longer… it would have a detrimental effect if there was no live music to be played over the weekends especially, I think that’s where we’re the at our busiest.”
Liam Hughes
General Manager
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