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Awards & Accreditations

We love what we do, and it means a lot when others notice too. From award wins to official accreditations and valued customers, it is important to celebrate the commitment, passion, and care our band members put in every day. Here’s a look at some of the successes we are honoured to have achieved over the last few years…

Awards

Here are some of the awards, nominations, and accreditations we’ve been honoured to receive so far:

National

Winners:

UK Contact Centre Forum Awards 2024:

Head of Contact Centre / Director of the Year – Greg Aiello
Customer Experience Team of the Year – Commercial Leadership Team

UK National Contact Centre Awards 2023:

Change Maker – Simon White

Nachural Entrepreneurship Awards 2023:

Excellence in Diversity & Inclusion

Finalists & Shortlisted

UK Contact Centre Forum Awards 2024:

Complaints Management Team of the Year – Customer Experience Team
Support Team of the Year – Marketing & PR Team
Manager of the Year – Patricia Hetherington-Lee
Industry Newcomer of the Year – Claudia Jeronimo

UK National Contact Centre Awards 2023:

Change & Innovation Team (Small Business) – Operational Excellence Team
Leadership Team of the Year (Small Business) – Commercial Leadership Team
Complaints Team of the Year – Complaints & Escalations Team
Rising Star Team Manager of the Year – Marcel Thomas

British Credit Awards 2026

Enforcement Team of Year – Collections Team

Our band members and their teams work so hard every day, and these awards recognise just some of their achievements. We are honoured to have won and been shortlisted for these awards, from proof of outstanding customer service to highlighting some of our individual band members, these nominations keep us motivated and inspired to continue to improve.

Regional

Winners

East Midlands Chamber of Commerce Enterprising Women Awards 2025:

Female Employee of the Year – Alexandra Carr

East Midlands Chamber of Commerce Enterprising Women Awards 2023:

Team of the Year – Collections team

Voluntary Action Leicester Awards 2023:

Charity and Business Partnership Award

Niche Awards Businesswoman of the Year 2020:

Businesswoman of the Year – Andrea Gray

Finalists & Shortlisted

The Women’s Awards East Midlands:

Outstanding Woman in Art, Media & Music – Bethany Grundy

Accreditations

In June 2025, our Collections Team was awarded a CICMQ ‘Distinction’ accreditation by the Chartered Institute of Credit Management. They scored highly across the programme’s six categories, which include Credit Policy, Customer Service, Personal and Professional Development, Performance Monitoring and KPIs, Compliance, Stakeholder Management, Credit Roadmap, and Innovation and Change.

Trusted by

All sorts of businesses have music licences, from huge supermarket chains to local family-run shops. Here are some household names you may be familiar with that hold TheMusicLicence…

Freight_Logo2025

Reviews

We take feedback very seriously, and we always appreciate hearing what our customers have to say, whether that’s shouting out a great experience they had, or expressing ways we could grow as a team.

Proud to work with

Sofology

“We’re really committed to the experience we give our customers in stores, making it feel like you’re at home on a sofa you love, and the music is a really big part of how we create that ‘at home’ feeling.”

Rochine Metcalfe
Senior Store Experience Manager

Freight Island

“Incorporating music and entertainment into our events has become second nature, and the same approach extends to the World Cup and every other major sporting event we host.”

Mikele Corzato, Senior General Manager at Freight Island

The Real Ale Classroom

“Because we’ve got TheMusicLicence, we’ve got a bit of freedom to choose what we like.”

Steve Tabbernor, Co-owner, The Real Ale Classroom

Find more success stories below

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