Yes. If your business has been unable to open, or play music, due to the COVID-19 pandemic, we will apply a credit to your account for any time you have not used music within your business based on government guidelines for your sector.
We are sorry to hear that your business has closed.
You can read our cancellation policy in TheMusicLicence Terms & Conditions here.
We appreciate that the way businesses use music may have changed as a result of COVID-19. If there are any changes to your music usage, we will be able to address this at your Review and ensure that your invoice reflect how you are planning on playing music.
The pro-rata credit will be calculated based on government closure guidelines for your sector and your region. The actual value depends on the tariff [s] on your account. Full details of the amount can be found in your Music Usage Summary that you will receive as part of your Review.
We may still be able to apply the pro-rata credit using the government guidelines for your sector. Once this has happened, we have a range of options available for our customers based on your circumstances, including payment plans via Direct Debit suited to your needs.
We understand that for some businesses, the government guidance does not accurately reflect when you have been closed and have been able to be open.
Therefore, when you receive your Review documentation, if the dates used do not reflect your business’ closure dates, please contact us on 0800 0720 808 and we will be able to adjust your credit accordingly to ensure that you are only charged for when you are playing music.