Customer Support Policy for credit to accounts as a result of the COVID-19 enforced business closures

26.04.2021

As stated previously, due to the pressure affecting many businesses as a result of the COVID-19 pandemic, PPL PRS will not charge customers of TheMusicLicence for the period they have been closed due to the enforced COVID-19 government closure guidelines.

There is no need to contact PPL PRS at this time to arrange for your pro-rata credit. As part of your annual review, we have automatically applied a pro-rata credit for the period of closure.

These credits will be based on the government guidelines on business closures according to the business sector the customer is in.

We understand that some businesses have been impacted differently and changes may have to be made. Therefore, customers will only need to contact PPL PRS if:

  • the automated credit does not reflect the actual closure dates for your specific business, and you wish to ask for a different period of credit, and/or
  • if there is a change to your music usage that needs to be taken into account for the year ahead

More details on how this might affect you can be found in the FAQs below.

We would also like to thank all customers of TheMusicLicence – the royalties you pay are a vital source of income for performers, songwriters and other music creators. Many of them are self-employed, sole traders or small businesses who – through the cancellation of live events, closure of music retailers and disruption to recording activities – are also being adversely impacted in these difficult times.

We have automatically applied a credit to your account for the time your business was closed, according to government guidance for your sector.

You do not need to contact us if the closure dates provided in the Review documentation, we sent you for your business are correct. If you have been closed for a different period of time, please contact us on 0800 086 8798 and we will be able to adjust your credit accordingly.

The pro-rata credit has been applied based on government closure guidelines for your sector and region. The actual value depends on the tariff[s] on your account. Full details of the amount can be found in the Music Usage Summary we sent you for your business as part of your annual review.

We have automatically applied a credit to your account for the time your business was closed, according to government guidance for your sector.

As your review was due whilst you were closed, part of this credit will be to the previous year’s music usage, and part of the credit to your current year’s music usage. This is to ensure that it accurately reflects the period when you were closed. Your balance on your future invoice will therefore reflect the credit for both periods.

You do not need to contact us if the dates shown are correct for your business. If you have been closed for a different period of time, please contact us on 0800 086 8798 and we will be able to adjust your credit accordingly.

If there have been changes to your Music Usage for 2020/2021, or you will need to make changes, then please contact us on 0800 086 8798 and we will be able to make the adjustments for you, so that you are charged correctly.

We appreciate that the way businesses use music may change as a result of COVID-19. If there have been changes to your Music Usage for 2020/2021, or you will need to make changes due to COVID-19, then please contact us on 0800 086 8798 and we will be able to make the adjustments for you, so that you are charged correctly.

We understand that some businesses have been unable to re-open in line with the government dates, for various reasons. If the dates used to calculate your credit (as shown in the Review information that you have received from us)  do not reflect your business’ closure dates, please contact us on 0800 086 8798 and we will be able to adjust your credit accordingly to ensure that you are only charged for when you are playing music.

We understand that some businesses have been unable to re-open in line with the government dates, for various reasons. If the dates used to calculate your credit (as shown in the Review information that you have received from us)  do not reflect your business’ closure dates, please contact us on 0800 086 8798 and we will be able to adjust your credit accordingly to ensure that you are only charged for when you are playing music.

We are sorry to hear that your business is closing due to the impact of COVID-19. Please contact us to apply for a pro rata refund of the unexpired period of your licence from the date that your business permanently closed.  Please be aware, this is only offered on a temporary basis during this period for businesses closing permanently due to COVID-19. Our standard Cancellation Policy will be applicable once normal business operations resume and we will update this guidance in due course to notify customers of this.

We will still be able to apply the pro-rata credit using the government guidance for your sector. Once this has happened, we have a range of different options available for our customers based on your circumstances, including payment plans via Direct Debit suited to your needs. 

In response to the current situation, we have extended the number of payments that can be agreed in a plan, to help businesses spread the cost more easily. Please contact us on 0800 086 8798 to discuss how we can help.

We have automatically applied a credit to your account for the time your business was closed, according to government guidance for your sector.

You do not need to contact us if the closure dates provided in the Review documentation, we sent you for your business are correct. If you have been closed for a different period of time, please complete our online form here and we will be able to review and potentially adjust your account accordingly. 

The pro-rata credit has been applied based on government closure guidelines for your sector and region. The actual value depends on the tariff[s] on your account. Full details of the amount can be found in the Music Usage Summary we sent you for your business as part of your annual review.

We have automatically applied a credit to your account for the time your business was closed, according to government guidance for your sector.

As your review was due whilst you were closed, part of this credit will be to the previous year’s music usage, and part of the credit to your current year’s music usage. This is to ensure that it accurately reflects the period when you were closed. Your balance on your future invoice will therefore reflect the credit for both periods.

You do not need to contact us if the dates shown are correct for your business. If you have been closed for a different period of time, please complete our online form here and we will be able to adjust your credit accordingly.

If there have been changes to your Music Usage for 2020/2021, or you will need to make changes, then please contact us on 0800 086 8798 and we will be able to review and potentially adjust your account accordingly. 

We appreciate that the way businesses use music may change as a result of COVID-19. If there have been changes to your Music Usage for 2020/2021, or you will need to make changes due to COVID-19, then please contact us on 0800 086 8798 and we will be able to make the adjustments for you, so that you are charged correctly.

We understand that some businesses have been unable to re-open in line with the government dates, for various reasons. If the dates used to calculate your credit (as shown in the Review information that you have received from us)  do not reflect your business’ closure dates, please complete our online form here and we will be able to review and potentially adjust your account accordingly.

We understand that some businesses have been unable to re-open in line with the government dates, for various reasons. If the dates used to calculate your credit (as shown in the Review information that you have received from us)  do not reflect your business’ closure dates, please complete our online form here and we will be able to adjust your credit accordingly to ensure that you are only charged for when you are playing music.

We are sorry to hear that your business is closing due to the impact of COVID-19. Please contact us to discuss if you are eligible to apply for a pro rata refund of the unexpired period of your licence from the date that your business permanently closed.  Please be aware, this is only offered on a temporary basis during this period for businesses closing permanently due to COVID-19. Our standard Cancellation Policy will be applicable once the government roadmap allows your sector to fully open.

We will still be able to apply the pro-rata credit using the government guidance for your sector. Once this has happened, we have a range of different options available for our customers based on your circumstances, including payment plans via Direct Debit suited to your needs. 

In response to the current situation, we have extended the number of payments that can be agreed in a plan, to help businesses spread the cost more easily. Please contact us on 0800 086 8798 to discuss how we can help.