Music licensing business named as finalist in Contact Centre Culture Award

Music licensing business, PPL PRS Ltd, has been recognised by the UK Contact Centre Management Association Awards as a finalist for the Best Contact Centre Culture (Small) in their 2023 Awards.

The company, who issue TheMusicLicence to businesses and organisations who play music to their customers and staff, was set up in 2018 with the mission to streamline music licensing and make things easier for customers by offering them just one single licence. Thousands of UK businesses pay licence fees to PPL PRS, which are then returned to music creators (after operating costs) as royalties via its parent organisations PPL and PRS for Music.

The Leicester-based business, which employs over 250 people, was selected as a finalist by the judges of the awards which have been running for 28 years. The criteria for the award was to have a true focus on people, providing them with great and healthy places to work, learning opportunities, engaging environments, career opportunities, great diversity and inclusion practices, recognition and reward and a real sense of community and purpose.

This great achievement comes straight off the bat of the business winning the Excellence in Diversity & Inclusion Award at the Nachural Awards earlier this month.

Commercial Director for PPL PRS, Greg Aiello, commented: “We are extremely proud of our culture here at PPL PRS, and to be recognised by these prestigious awards is so exciting. The teams here work hard to ensure that we provide an inclusive working environment where everyone feels included, heard, represented, and supported. The Executive Team feel passionately about our people and this really shows when you walk around the business and see the passion and enthusiasm on a daily basis.”

Louisa Starling, HR Business Partner at PPL PRS, said: “Ensuring the people we employ have access to all the right tools they need to do their jobs successfully, and the relevant training to progress, is key to our success. We have a rich, diverse, and vibrant team here at PPL PRS and we love to celebrate that. We also provide great support where it is needed with Diversity and Inclusion Ally Groups and a large team of Mental Health First Aiders. I am extremely proud that we have been named as a finalist in the Contact Centre Management Association Awards, along with our win at the Nachural Awards.”