PPL PRS celebrate award success at UK Contact Centre Forum Awards

Music licensing business, PPL PRS Ltd has been recognised by the UK Contact Centre Forum (UKCCF) as their nominated teams and people took home three awards at the UKCCF Annual Awards on Friday 8th November 2024 in Solihull.  

This included the Gold Award for Head of Contact Centre / Director of the Year awarded to Greg Aiello, the Gold Award for Team Leader of the Year awarded to Emma Moore and the Silver Award for Customer Experience Team of the Year awarded to the Commercial Leadership Team.  

PPL PRS, who issue TheMusicLicence to businesses and organisations who play music to their customers and staff was set up in 2017 and started licensing businesses in 2018, with the mission to streamline music licensing and make things easier for customers by offering them just one single licence. This includes thousands of UK businesses who pay licence fees to PPL PRS which are then distributed to music creators, after operating costs, as royalties via its parent organisations PPL and PRS for Music. 

The business was also shortlisted in four other categories including:  

• Complaints Management Team of the Year– Customer Experience Team 

• Support Team of the Year – Marketing & PR Team 

• Manager of the Year – Patricia Hetherington-Lee 

• Industry Newcomer of the Year– Claudia Jeronimo 

The UK Contact Centre Forum comprises six regional groups and provides a platform for call centre and customer service professionals to share the latest customer contact thinking and strategy ideas at a local and national level.  

PPL PRS, which employs over 250 people, was selected as finalists by the judges of the awards, which recognise excellence from across businesses and celebrates achievements of individuals, teams and companies in the customer contact sector. This comes in the same year as the business was named as finalist in six categories at the National Contact Centre Awards, and took home the Change Maker of the Year Award and the Commercial Leadership Team received the Silver Award for Leadership Team of the Year. 

Newly appointed Managing Director, Greg Aiello, said: “Winning these awards is such a fantastic achievement for everyone who was nominated, and thoroughly deserved. We are so incredibly proud of our people at PPL PRS and being recognised by a forum such as the UKCCF is a real credit to everyone involved. Everyone who was shortlisted is passionate about their role and ensuring the people that create the music we all love are fairly rewarded for their work, whilst providing a great experience for our customers. We wish a massive well done and congratulations to all the finalists and winners in the awards.”